"Medical Concierge" starts from helping to solve the difficulties and complexities of medical treatment, providing more than 30 AI services such as finding doctors, reading reports, accompanying to see a doctor, inquiring about medical insurance, and managing health, covering daily medical treatment and family health management needs.

For users' most urgent needs of finding doctors and making appointments, it can accurately recommend from over 900,000 doctors based on disease descriptions and target departments, and connect with consultation and appointment services. During hospital visits, the "concierge" can activate the corresponding hospital intelligent agent to provide users with dozens of accompanying services before, during, and after the consultation, allowing AI to "run errands" such as navigating departments and reminding call numbers. 

After completing the examination, AI can also assist in reading the laboratory results, physical examination report, and multiple specialist reports, and generate highlights for patients, reminding them to "seek targeted follow-up visits". How to use medical insurance for remote medical treatment? How to use medical insurance for family members? Relying on the service and knowledge accumulated from over 600 million medical insurance users, "AI Health Manager" can also provide professional answers to these policy questions.

To reduce the development and operational costs of institutions, Alipay has launched a professional healthcare intelligent body collaboration platform, supporting free access to large medical models and providing open supporting computing power and data security solutions. At the same time, it will also invest over 100 million special funds to work with medical institutions to develop innovative health intelligent body solutions.